Shipping and Returns
Shipping Options (Business Days):
- Priority Shipping (1-3 days delivery) - from $9.95
- Standard Shipping (3-5 days delivery) - from $5.95
International (Live rates calculated at checkout)
- USPS First Class International (up to 15 days)
- USPS Priority Mail International (6-10 days)
- USPS Express Mail International (3-5 days)
*Please note: Business Days do not include customs processing time. International Orders can take up to 2 business days to be processed and shipped for security reasons.
**As of late 2015, USPS Priority Mail 2-Day delivery is now 1-3 days, depending on geographical location. Customers located in the San Diego area should expect to receive their order within 1 day; customers located in urban areas should expect to receive it in 2 days; and customers in more rural areas will receive it in 3 days. We apologize for any inconvenience... unfortunately we cannot control the United States Postal Service.
Shipping Time and Expedited Shipping
U.S. Shipping 48 States:
- Priority Shipping (1-3 days delivery)
- Standard Shipping (3-5 days delivery)**
Outside U.S. 48 States (USPS Priority Mail):
- Orders shipped to military addresses and AK, HI, PR, GU & VI are shipped via USPS Priority Mail.
- Estimated delivery time for AK, HI, PR, GU & VI is 3-5 business days.
- USPS First Class International: estimated 10-15 business days
- USPS Priority Mail International: estimated 6-10 business days
- USPS Express Mail International: estimated 3-5 business days
Delivery time depends on customs processing. Customers are responsible for paying any customs fees and duties charged by your country.
Returns & Exchanges
We will be happy to accept returns that are in resalable condition as long as they are returned within 35 days of the shipment date. You may choose to receive either a refund or store credit which you can use to place your exchange order. In order to start the return/exchange process, please contact customer service at firstname.lastname@example.org.
- Returned items that are crumpled and not folded correctly, do not have tags, or packaging will be subject to a minimum restocking fee of $15.00. The item will not be accepted as a return if it is in poor condition, dirty, washed, or worn.
- Restocking fees will not be charged for items returned in original condition.
- If you ship your item back to us before obtaining an RMA your return will be delayed and may not be processed.
- Store credits and refunds will not be issued until the item has been received and deemed resalable.