Refund policy
Return & Refund Policy
At Alliance Jiu Jitsu Store — powered by Kingz x Alliance BJJ — we stand behind the quality of every product we offer. If for any reason you are not completely satisfied with your purchase, we are here to make it right.
Returns
We accept returns on eligible items within 30 days of the delivery date. To qualify for a return, items must meet the following conditions:
- The item must be unused, unwashed, and unworn
- All original tags must be attached and packaging must be intact
- The item must be in the same condition as when it was received
- Proof of purchase (order confirmation or receipt) must be provided
To initiate a return, please contact our customer service team at support@alliancejiujitsustore.com with your order number and reason for return. Our team will provide you with a Return Merchandise Authorization (RMA) number and further instructions within 2 business days.
Non-Returnable Items
The following items are not eligible for return or exchange:
- Items marked as "Final Sale" or purchased at clearance prices
- Gift cards and e-gift cards
- Items that have been worn, washed, altered, or damaged after delivery
- Items returned without prior authorization
Exchanges
We are happy to exchange items for a different size or colour, subject to availability. Please contact us at support@alliancejiujitsustore.com within 30 days of receiving your order. Exchanges are processed once we receive and inspect the original item.
Refunds
Once your return is received and inspected, we will notify you by email. If approved, your refund will be processed to your original payment method within 5–10 business days. Please note that your bank or payment provider may require additional time to process and post the refund.
Original shipping costs are non-refundable unless the return is due to our error (e.g., wrong item shipped or defective product). In such cases, we will cover all return shipping costs and issue a full refund including original shipping.
Faulty or Incorrect Items
We take quality control seriously. If you receive an item that is defective, damaged, or incorrect, please contact us immediately at support@alliancejiujitsustore.com with photos of the issue. We will resolve the matter promptly at no cost to you — either through a replacement or a full refund, as you prefer.
International Returns
Customers outside the United States are responsible for return shipping costs. We recommend using a tracked shipping method, as we cannot be held responsible for items lost in transit during the return process. Duties and taxes paid on the original order are non-refundable.
Your trust means everything to us. We are committed to making every experience with Alliance Jiu Jitsu Store exceptional — on and off the mats.